Help Centre

Frequently asked questions

What we are asked most about our property portfolio, nature-home reservations and construction services. If your question is not answered here, write to us directly.

What does Elüstü Group do?

Elüstü Group operates in four main areas: real estate (properties for sale and rent under the Pasifik Gayrimenkul brand), nature homes (bungalows, tiny houses, lodges and glamping), steel construction, and pool and concrete infrastructure works. We also provide investment and project advisory.

Where is your office and how can I reach you?

Our office is at Atıfbey Mah. Kemal Reis Cad. No:8 / 1, Gaziemir / İzmir, Türkiye. You can reach us on +90 537 600 42 07, via WhatsApp (+90 531 250 21 94) or at info@elustugroup.com during Monday – Saturday · 09:00 – 18:00.

Are the listings on this site up to date?

Yes. Listings are synchronised regularly from our management system and the portals we publish on; price, area, room count and photographs are updated together with their source. You can also confirm the current status of a listing through the contact button on its page.

How do I book a nature home?

On the reservation page you choose a concept (tiny house, bungalow, glamping or nature villa) and your dates; the calendar automatically blocks days that are already taken. Once your request is created, our representative confirms availability and the rate, and clarifies the payment method.

Are the nightly rates shown on the site final?

The nightly figures shown are indicative starting rates. The final rate depends on season, length of stay and number of guests, and is confirmed in writing by our representative when the reservation is approved.

I am looking for a property you do not currently list. Can you help?

Yes. Send us your requirements (area, budget, size, intended use) through the contact form; our team will run a dedicated search and present suitable options in confidence.

How does a steel construction or pool project work?

The process begins with an on-site survey and needs analysis, followed by engineering calculations, technical drawings and a quotation. After approval, fabrication, assembly and handover are managed end-to-end. You can start with the form on the relevant service page.

How is my personal data protected?

We act under Turkish data-protection law (KVKK no. 6698). Information you share through our forms is processed solely to evaluate your request and respond to you; it is never sold to third parties for marketing. Details are in our Privacy and Cookie Policy.

Can I arrange a viewing for a listing?

Of course. Write to us through the contact form on the listing page, or call our phone/WhatsApp line directly; our consultant will arrange a suitable day and time with you. Viewings are free of charge.

Do you work with foreign buyers?

Yes. The site is published in Turkish and English, and we guide you through title deed, valuation report and official procedures during the purchase. Write through the contact form for details on the process and current regulations.

How do cancellations and date changes work for nature homes?

Cancellation and date-change terms follow the tariff confirmed to you in writing when the reservation is approved. Please let us know as early as possible by phone or e-mail; subject to availability we will try to offer an alternative date.

Can I pay by card?

The payment method depends on the type of transaction. If the card infrastructure is active in the reservation flow, the payment step appears on the site; if not, our representative shares bank transfer or in-office payment options. Your card details are never stored on our site.

On which platforms are your listings published?

Our portfolio is published on our own site as well as on the major property portals. Our site is the source from which portals are fed and where listings are managed centrally, so the most current version is always here.

Do you advise on land or commercial property investment?

Yes. Our advisory unit assesses regional analysis, zoning status and usage scenarios; you can send your request through the form on the Advisory page.

Still need an answer?

Ask our team directly.

Call us during Monday – Saturday · 09:00 – 18:00; WhatsApp and e-mail are always open.