Legal · Nature Homes
Cancellation & Refund Policy
Terms applied to booking cancellations, date changes and refunds.
General Principle
The following terms apply when you cancel or amend a booking. Requests are assessed according to the time remaining before check-in.
Send your request to info@elustugroup.com or call +90 537 600 42 07. The moment the request REACHES us is decisive.
As accommodation services are exempt from the 14-day right of withdrawal under Turkish distance-contract rules, refunds follow the terms below.
Guest-initiated Cancellation
Refund tiers
- More than 14 days before check-in: full refund.
- Between 7 and 14 days: 50% refund.
- Less than 7 days before check-in: no refund.
Date Changes
Date changes depend on availability and require our approval.
The first date change requested more than 7 days before check-in is free of charge. Any price difference for the new dates is charged; a lower price is not refunded but may be kept as credit.
No-show and Early Departure
No refund is made where the guest does not arrive without notice.
No refund is made for unused nights after check-in.
Operator-initiated Cancellation
If the unit becomes unusable for an unforeseen reason, an equivalent unit or alternative dates are offered.
If you decline the alternative, the FULL amount is refunded without any deduction.
Force Majeure
Where the stay cannot take place due to events beyond the parties’ control, the booking is postponed by mutual agreement or refunded in full. Cancellation tiers do not apply.
Refund Method and Timing
Refunds are issued through the original payment method to the same account or card.
For card payments the refund is submitted to the bank immediately; crediting may take up to 14 business days depending on your bank.
Requests and Complaints
For cancellation, refund or complaint requests: info@elustugroup.com · +90 537 600 42 07
We respond in writing within 3 business days at the latest.
Contact
Please reach out if you have any questions about this document.